Illustrative workflow / not a customer testimonial
A receiver without a forklift
Loading and unloading arrangements may matter more than whether the pallets are free.
The useful next move
Tell the offering party what vehicle and equipment are available and agree a safe handoff.
The detail to resolve
Do not assume the owner will provide lifting equipment or that manual handling is appropriate.
Build a handoff brief
Write down the footprint and units, approximate count, condition, collection or delivery location, available handling equipment, and timing. Distinguish what you know from what still needs confirmation.
Send that brief as an enquiry. Confirm availability, ownership and a collection appointment with the responsible parties before travelling.